Privacy Policy

Last updated: 25 July 2025

 At Puzzle to Paddock Pty Ltd, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.puzzletopaddock.com.au, use our services, or otherwise interact with us. By accessing or using our Site, you consent to the terms of this Privacy Policy.

 When you submit a form, register your interest, book a call, or message us, we may collect your name, email address, phone number, location details such as suburb or state, preferences related to caregiving or placements, and any documents you upload such as resumes or references. We may also collect information automatically using cookies and tools like Google Analytics and Meta Pixel. This may include your IP address, browser type and version, the pages you visit and how long you spend on them, and the referring website.

 We use this information to provide services, match families and carers, contact you about your inquiry or application, send booking confirmations, improve our website, and meet legal obligations. We may share your information with trusted service providers such as Dialpad, Calendly, Airtable, or Jotform, or with our internal team or contractors. We do not sell your personal information. All third parties are required to protect your data and maintain confidentiality.

 Your data may be stored on secure cloud-based systems located in Australia or overseas. We take reasonable steps to protect it from loss, unauthorised access, or misuse. You can disable cookies through your browser settings, although some website features may not work properly if you do.

 You have the right to request access to your personal data, ask for corrections, withdraw your consent, or request deletion of your data subject to our legal obligations. To do so, please contact us at hello@puzzletopaddock.com.au.

 Our services are designed for adults. We do not knowingly collect data from children under 16 without guardian consent. We may update this Privacy Policy occasionally. Any changes will be posted here with an updated date.

 If you have questions or concerns about this Privacy Policy or our data practices, you can contact Puzzle to Paddock Pty Ltd at hello@puzzletopaddock.com.au or call us at 0480 010 317. Our website is www.puzzletopaddock.com.au.